Refund and Returns Policy 

Last Updated: December 20, 2024

At Jyoti Motors India, we understand that sometimes things don’t go as planned. That’s why we offer a fair and transparent return and refund policy. Please read this policy carefully before making a purchase.

Return Window:

You have 30 days from the date of delivery to request a return for a full refund.

Eligible Items for Return:

  • Unused auto spare parts in their original packaging.
  • Parts that are undamaged and free from any defects not caused by Jyoti Motors India.
  • Parts that are correctly identified on your order (you are responsible for ensuring compatibility with your vehicle).

Non-Returnable Items:

  • Installed or used auto spare parts.
  • Parts with missing or damaged original packaging.
  • Special order parts or custom-made parts.
  • Electrical components (due to the possibility of improper installation).
  • Any item that falls beyond the 30-day return window.

Return Process:

  1. Contact Us: Before returning any item, please contact our customer service team by email at [email protected] or by phone at [Phone Number] (mention operating hours if applicable). Explain the reason for your return and obtain a Return Authorization (RA) number.
  2. Pack Your Return Securely: Carefully pack the unused item in its original packaging, including all manuals, warranty cards, and accessories.
  3. Ship Your Return: Ship the package back to us using a trackable shipping service with the RA number clearly marked on the outside of the box. You are responsible for the cost of return shipping.
  4. Return Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within [number] business days.

Refunds:

  • If your return is approved, we will issue a full refund for the purchase price of the item, excluding any original shipping charges.
  • Refunds will be processed within [number] business days of approval and will be credited to the original payment method used for the purchase.
  • Please allow additional time for your bank or credit card company to process the refund.

Disclaimer:

Jyoti Motors India reserves the right to modify this Refund and Returns Policy at any time without prior notice. We encourage you to review this policy periodically for any changes.

Contact Us:

If you have any questions regarding our Refund and Returns Policy, please contact us at:

  • Email: care@jyotimotors.in
  • Phone: +91 9821563230 (WhatsApp)

We appreciate your understanding!